Shipping Policy
This Shipping Policy explains how MOSLEY MODE processes and delivers orders for pet grooming products, toys and accessories purchased from our online store.
1. Delivery Area
We currently ship only to addresses located within the United Kingdom. Orders placed with delivery addresses outside the UK may be cancelled and refunded.
Please make sure your delivery address is complete and accurate before placing an order.
2. Order Processing
Orders are usually processed after payment has been successfully completed. Processing times may vary depending on product availability, order volume and operational conditions.
Once your order has been processed and dispatched, you may receive delivery information or updates where available.
3. Delivery Times
Estimated delivery times may vary depending on your location within the UK and the courier service used. Delivery delays may occur during busy periods, public holidays, severe weather or other circumstances outside our control.
Any delivery timeframe provided is an estimate and not a guaranteed delivery date.
4. Shipping Costs
Shipping costs, if applicable, will be shown during checkout before you complete your order. The final delivery cost may depend on the order size, destination and available delivery method.
5. Incorrect Delivery Address
Customers are responsible for providing the correct delivery address. MOSLEY MODE is not responsible for delays, failed delivery or lost parcels caused by incorrect or incomplete address details.
If you notice an error in your address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been processed or dispatched.
6. Failed Delivery
If a delivery attempt fails because the customer is unavailable, the courier may provide instructions for redelivery, collection or further action.
If a parcel is returned to us due to failed delivery, incorrect address information or non-collection, additional shipping charges may apply to resend the order.
7. Lost or Damaged Parcels
If your parcel appears to be lost or arrives damaged, please contact us with your order details as soon as possible. We may request photos of damaged packaging or items to help review the issue.
We will assess each case and, where appropriate, offer a suitable solution such as a replacement or refund.
8. Product Availability
In some cases, an item may become unavailable after an order is placed. If this happens, we will contact you to offer an alternative solution, replacement item or refund.
9. Contact
If you have questions about shipping or delivery, you can contact us at support@mosleymodeltd.com.co.